'LONE WORKING' AND HOW TO IMPLEMENT THE POLICY IN YOUR BUSINESS

Lone Working

Empowering Lone Workers: Best Practices for Safety, Support and Efficiency

Lone working is a term that encompasses a variety of roles where individuals operate in isolation without direct supervision. From security officers and home healthcare workers to self-employed contractors and salespeople, the concept of a lone worker is more widespread than most people realize. When asked what "lone working" means, many people immediately think of employees who are left to close up shops or businesses at the end of the day. However, the true definition of a lone worker is anyone performing an activity in isolation, without the immediate support of colleagues or supervisors.

While lone working can be empowering, it also comes with unique risks. Whether driving, delivering services, or working remotely, the safety of lone workers should be prioritized. That’s where comprehensive risk assessments, effective communication systems and a solid support network come into play. These are the building blocks of a robust lone working policy that ensures both employee well-being and business continuity.

Understanding the Scope of Lone Working

Lone workers can be found in various industries and roles, each with their own set of challenges. Here are some common examples:

• Security officers monitoring empty premises during the night
• Home health care workers providing essential services in private homes
• Roadside emergency workers assisting drivers in distress
• Consultants working independently on client projects
• Salespeople visiting clients in their homes or offices
• Contractors like decorators or builders working solo
• Land managers overseeing remote properties
• Self-employed individuals and volunteers juggling multiple responsibilities

For businesses to effectively protect lone workers, it is critical to implement a comprehensive lone working policy that addresses the inherent risks associated with these roles. The key to preventing incidents is proactive planning, strong support systems and consistent training.

The Risks of Lone Working: A Serious Concern

Lone workers face an elevated risk of physical injury, abuse and psychological strain. These risks are heightened in specific situations—when driving, for example, or when working in isolated or unpredictable environments. Employers should ensure that their lone workers are fully equipped to handle potential incidents by addressing the following factors:

Communication is Key

A successful lone working policy emphasizes continuous communication. Whether it is a satellite phone for remote areas with poor reception or a buddying system to check in regularly, communication is the backbone of worker safety. Every lone worker should be empowered to reach out for help at any moment.

Emergency Procedures & Training

Lone workers must undergo comprehensive training that includes emergency procedures and self-defence tactics. When an emergency occurs, workers must know exactly how to respond, who to contact and how to alert colleagues or emergency services. Regularly reviewing these procedures and ensuring everyone knows how to use emergency tools (such as a panic fob) is essential for maintaining safety.

Safety Equipment and PPE

Ensuring lone workers have access to the right personal protective equipment (PPE) is a non-negotiable element of any safety policy. PPE should not only be available but regularly checked and maintained to guarantee effectiveness in hazardous situations.

Incident Reporting

Accurate and timely reporting is crucial. Whether an incident occurs directly or indirectly in relation to work, such as abuse, assault, or threats, it must be logged and reported under the Health and Safety at Work Act 1974. To streamline this, a section specifically dedicated to lone worker incidents should be included in the report template to ensure that every aspect of the situation is covered.

Driving and Vehicle Safety

For lone workers involved in driving, - whether they're roadside workers, salespeople, or contractors—vehicle safety is paramount. A fully stocked first aid kit should always be available in the car and the vehicle should be parked in a manner that ensures quick exit, particularly in areas that are isolated or prone to security risks. Parking facing the exit in a cul-de-sac is a simple yet effective strategy to ensure safe egress, even when fatigue sets in.

Protecting Personal Data

Lone workers should be mindful of how their personal information is stored and accessed. When using GPS or mapping apps, avoid saving addresses directly in databases where they could be accessed by unauthorized parties. Apps like "what3words" are a great alternative, as they allow workers to provide emergency responders with their exact location using three unique words, ensuring faster, more accurate responses.

The Importance of a Buddy System

A buddy system is a vital component of any lone working policy. In this system, workers check in regularly with a designated colleague or supervisor, ensuring that someone is aware of their whereabouts and well-being at all times. Additionally, mobile phones can be registered with emergency services to allow silent alerts during emergencies, but workers must ensure their phones are properly set up for this system to work effectively.

Why Lone Working Policies Are More Important Than Ever

In recent years, particularly during and after COVID, the number of lone workers has risen significantly. Whether due to remote work, flexible schedules, or changes in business models, many employees find themselves working alone more frequently. For this reason, now more than ever, a lone working policy is essential for ensuring both safety and peace of mind.

The policy should go beyond just legal compliance. It should foster a culture of awareness, support and constant vigilance. The policy should be communicated clearly, regularly reviewed and updated as needed to keep up with any changes in working conditions or emerging risks.

Creating a Safer, More Secure Environment for Lone Workers

To ensure the safety and well-being of lone workers, businesses must embrace a proactive approach that includes risk assessments, a solid communication framework and regular training. These actions, combined with a robust support system and emergency procedures, will help mitigate the risks and empower employees to do their jobs with confidence.

By implementing a comprehensive lone working policy, you are not just complying with regulations, - you are fostering a safer, more productive work environment where employees can thrive, regardless of where or how they work. Do not leave your lone workers to fend for themselves. Equip them with the tools, knowledge and support they need to stay safe, connected and productive in every aspect of their work.

Email info@hrsmanagement.co.uk if you need more information or require help with health & safety or food safety issues you might have . Since 2009 we have been helping many a clients accross Oxforshire, London and the home counties.