CASE STUDY: MASSERIA GROUP

Masseria Group

At the beginning of January 2014, we received an email from a restaurant called, The Salusbury
Foodstore, London. Their Managing Director had heard about us through a colleague who attended one of our health and safety at work training seminars. They enquired if HRS Management could help support them and their in-house Operations Manager, with guidance and training on health and safety and food hygiene matters. They are looking to expand into a chain of restaurants within the next coming years and would like to make sure they don’t stumble on any food safety and health and safety legal compliance issues, which perhaps could hinder their goal to grow their brand.

Their current Operations Manager would be our main contact in terms of liaising audit dates and
arranging the various training throughout the year with us. They were looking to invest in a solid outsourced health and food safety consultancy back-up, that provides them with a comprehensive Food Safety Management Systems, which is built around the principles of HACCP (Hazard Analysis & Critical Control Points), that is solidly implemented, understood and used correctly by all staff and which is maintained throughout the year.

They further would like us to carry out two announced audits and one unannounced snapshot audit inspection per year and then communicate any issues that need rectifying to their managers and staff of their restaurants.

They are looking for someone who knows the hospitality industry inside out and can make instant
recommendations, keep them legally compliant and liaise with Directors, Managers, staff and the
Environmental Health Officer (EHO, so they can concentrate on growing their brand without
having to worry and spending valuable time inspecting.

How We Helped

Since HRS Management Ltd was appointed, we helped the now Masseria Group with all
above mentioned and the brand has grown significantly throughout London. All their staff are supported and receives regular training throughout, from the initial induction, to First Aid, to Level 1 Health and Safety, to Level 1,2 and 3 Food Safety training for all food handlers.‘We are very happy that HRS Management has been and still is instrumental in helping the business to grow.’

"HRS continue to provide an excellent service and we would have no hesitation in recommending their services."

Testimonial

HRS have been providing consultancy to Masseria Group, a growing restaurant and pub group, since 2014 and have been instrumental in developing our health & safety and food safety policies and providing ongoing guidance and training to our many staff, as well as professional implementation of procedures. Through external auditing we are able to monitor the procedures in place at our sites and ensure we are compliant and fulfilling our responsibilities to our employees and customers. Stuart’s back ground, experience and in depth knowledge of the restaurant business has proved invaluable in providing us with the support we require and always keeping us up to date with the current legislations. HRS continue to provide an excellent service and we would have no hesitation in recommending their services.

Amy Cadby
Managing Director
Masseria Group London